Although it is expected that such incidents will be rare, sometimes situations arise when a parent may feel he or she has a justified complaint against a class teacher or member of the promoted staff. Such complaints should always be made, in the first instance, to the Head Teacher, when it is hoped an amicable, constructive solution may be reached. Should this fail, a complaint should be made, in writing, to the Director of Education for further consideration.
If your child is experiencing learning difficulties and you are not satisfied with the school’s response, you have a right to request an assessment by the Psychological Service. If you are still dissatisfied, you may take the matter up with the appropriate member of the Directorate.
It is hoped, however, that most if not all such problems can be resolved between school and parents.